In a
professional setting, many people automatically think that the “go-to” way to
communicate is through the use of email. Email has dominated the professional environment
and has even became a way for people to communicate long-distance. The stigma
behind email is so much different than the use of SMS text, which is a more informal
way to communicate.
Email, or “electronic
mail,” has been around for much shorter of a time than most people believe. Before
email, people would write physical letters to other people – writing both addresses
of the location the letter is intended to go to. Physical letters could be time
consuming and the only thing more time-costly than writing the letter was the process
between when the letter is sent and when it is received.
Communication
through letter changed in 1971. At a Boston firm, Ray Tomlinson was tasked with
finding a use for ARPANET, which was an early computer network that stood for Advanced Research Projects Agency
Network. With this project, Tomlinson was able to create electronic mail. Along
with creating email, Tomlinson decided that “@” would be the locator symbol for
email addresses.
The start-up of email first began with
only text included in the messages. In addition, the use of email was for more
academic purposes as the main users of email were from universities or research
organizations. Whether it was conversations regarding academia or any
information about research collected, email became a major way for people to go
back and forth. However, 17 years later, in 1988, the first commercial email
was sent.
According to the International
Encyclopedia of Hospitality about email, “E-mail
is sent cheaply via a network from one computer to one or many other computers
at near instantaneous speed, with an email address available to all with access
to a computer.” As technology has evolved overall, email has as well.
Over time, email has become more than just
something for selective people. In modern day, people can email more than one
person at a time. This form of communication is much different compared to SMS
texting and the stigma that surrounds it. Comparing email and SMS text message,
SMS has a stigma that it is more informal and needs to be responded to quickly.
However, email is receiver friendly; the receiver of email can choose when to
respond. This technology has evolved by also being a major way for marketers to
target their audience. All in all, email has changed communication between professionals,
businesses, and simple informal communication.
Reference: https://search.credoreference.com/content/entry/esthospitality/electronic_mail_e_mail/0 ; https://search.credoreference.com/content/entry/ngeobig/email/0 ; https://search.credoreference.com/content/entry/ngeongse/e_mail/0?institutionId=2970